Symposium 2016
Putting the Pieces Together

February 9, 2016| Meydenbauer Convention Center

Closing Keynote: Revolutionizing HR for a Wireless Rebel
Liz Sullivan, SVP Total Rewards & Operations, T-Mobile 

Keynote Description:
When you’re the Un-carrier, you don’t follow the herd. You toss out wireless contracts. You let people keep data. Music streaming is unlimited. Call it ridiculous, but since 2013 that’s how T-Mobile has been rolling, and the results shout for themselves: From 33 million subscribers in 2013, T-Mobile now has about 61 million. And it’s adding new customers at a pace no competitor can match.

How? T-Mobile has a secret weapon: Great people, and a great culture that allows those great people to deliver exceptional results. At T-Mobile, people matter – they’re the company’s competitive advantage. When the other guys’ employees are watching the clock, T-Mobile’s people are listening to customers telling them how to fix what’s rotten in the wireless industry. 

How to get even more out of the people advantage? By doing the same thing for employees that T-Mobile does for its customers: Remove pain points. That’s the thinking behind a drive to overhaul T-Mobile’s Human Resources department of 460 people. The goal was to break from the “usual way of business” in HR, and look at everything HR does with a fresh set of eyes. So now T-Mobile has a new and better way to run its core systems, lead and reward employees, find great new talent; and give employees a stronger voice.

Since its start in early 2014, this HR transformation has been one of the more startling inside jobs in corporate America. Liz Sullivan, senior vice president and member of the HR leadership team will tell the story of how T-Mobile has taken a wrecking ball to traditional HR practices as it “Revolutionizes HR for a Wireless Rebel.”


Keynote Speaker:
Liz Sullivan is an experienced leader with an extensive background in both HR and law, providing her with a solid understanding of business priorities and the ability to lead teams to achieve success for themselves and for the businesses they support. 

Liz joined T-Mobile in September 2008 as Vice President, Human Resources for the HR Business Partner (HRBP) organization supporting T-Mobile’s corporate and technology functions. She became Senior Vice President in late 2010 with the broadening of her role to lead T-Mobile’s entire HRBP team supporting leaders and employees across the company. Today, Liz is T-Mobile’s SVP of Total Rewards & Operations, encompassing leadership of all compensation programs (executive compensation, equity, sales compensation and enterprise compensation), Rewards & Recognition, benefits, payroll, HR systems and HR operations.

Prior to joining T-Mobile, Liz spent seven years at Starbucks, working in both the Law & Corporate Affairs department and Human Resources. As an in-house attorney, Liz provided employment law support to Starbucks US Retail HR function. Leveraging the business and HR learning from that role, Liz moved to Starbucks HR team where she held several leadership positions including Vice President, Human Resources for Starbucks Greater China, based in Shanghai.

After receiving her law degree from Northeastern University School of Law in Boston, Liz spent over 10 years with law firms in Honolulu and Seattle, including Davis Wright Tremaine where she was a partner in the Employment Law Department. She received her undergraduate degree from the University of Massachusetts in Amherst, MA.